Refund and Returns Policy for cupevis.xyz

At cupevis.xyz, we are committed to ensuring your satisfaction with our vegetarian and vegan products. If you are not completely happy with your purchase, our Refund and Returns Policy outlines the steps to take for returns and refunds.

1. Return Eligibility

You may return items within 14 days of receiving your order if:

  • The item is damaged or defective.
  • You received the wrong item.

To be eligible for a return, products must be unused and in their original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 14 days of delivery.
    • Email: info@cupevis.xyz
    • Phone: (318) 202-3054
    • Address: 501 Highway 126, Jonesville, LA 71343-6151, USA
  2. Provide Order Details: Include your order number and details about the item you wish to return.
  3. Receive Instructions: We will provide you with instructions on how to return your item.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.

4. Non-Refundable Items

Please note that certain items may not be eligible for return, including:

  • Perishable goods (e.g., fresh produce).
  • Items marked as non-refundable at the time of purchase.

5. Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped or damaged goods). In such cases, we will cover the return shipping expenses.

6. Customer Support

For any questions or concerns regarding returns or refunds, please don’t hesitate to contact us:

  • Email: info@cupevis.xyz
  • Phone: (318) 202-3054
  • Address: 501 Highway 126, Jonesville, LA 71343-6151, USA

Thank you for choosing cupevis.xyz! We appreciate your commitment to a vegetarian and vegan lifestyle, and we are here to ensure you have a positive shopping experience.